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User Experience Journal
What is it for?The User Experience Journal helps you understand your users' thought processes, objectives and pain points as they use a product or service. It's great for remote testing when you can not be physically present to observe participants' activities. This method also works well for testing in-person.
When to use it:Use this tool when you are carrying out user research remotely.
Who can use it:Product and customer experience teams looking to test a product or service but are constrained by distance. It can also be used in addition to other testing tools in non-remote settings.
Download the tool.
Share the User Experience Journal with your users either remotely or physically depending on your research type.
Have your users indicate their name and position on the top part of the sheet. This helps you and your team when it is time to sort through the journals.
Users start by indicating the name of the product they are engaging with at the top box, where it says ‘Product 1/Feature 1/Service 1.’
Once they have indicated the name of the Product, they can proceed with filling in the boxes under each section, except the ‘Ideas’ row, which is for your team.
Once all the products columns or slots are filled, your team can then go over to learn more about users’ experiences with the product, service or feature. This is a good start to doing further research with users. It also helps you identify key observations and insights to leverage going forward.